We are so convinced Brilliance New York ® Irons are the best hair tools available that we guarantee every Brilliance New York ® Iron against manufacturer’s defects for 100 years or one lifetime, whichever comes first!
Please register your product within 7 days from the day of purchase and hold on to your original receipt as we must authenticate your Brilliance New York ® Iron was purchased from an authorized dealer.
WARRANTY DOES NOT APPLY TO ITEMS PURCHASED AT AN UNAUTHORIZED RETAILER OR ON AMAZON AND EBAY. If you purchased your iron from an unauthorized retailer you can purchase an add-on lifetime warranty for $49.95 here.
How to get a new Brilliance New York ® iron in the unlikely event your item broke, stopped working properly, or is defective:
- Make sure your iron is registered. (To register your iron please click here).
- Ship your iron to us at the address provided when you complete the ‘Request Exchange Under Warranty Form.’ please use a traceable method (such as UPS or insured mail) and ship in a sturdy, cardboard box.
- A shipping fee based on the price list below is needed to cover US shipping & handling based on the model you have. You’ll have the opportunity to pay online (preferred) when you complete the request form or you can send a money order made out to ThermaGem LLC with your product.
- Once your iron is received by us, it will be inspected by our Warranty Department. If we determine that your warranty claim is the result of a manufacturer’s defect caused within normal use**, we will replace^ your diamond flat iron or clipless curling iron and ship a new one back to you.
Please note the shipping & handling amounts for each model:
- 0.5″ Travel size iron: $19.99
- 1.25″ Flat iron, 1″ Pro Flat Iron, 2″ Pro Flat Iron: $24.99
- Wet or Dry Iron: $24.99
- 3/4″ Clipless Curling, 1″ Clipless curling iron: $24.99
- Four Barrel Curling Iron Set: $29.99
- Digital Duet Set: $29.99
- Trio Set: $34.99
- Pro Dryer: $34.99
* Shipping rates are for the continental US only. International shipping rates may vary. Please contact us BEFORE shipping your iron to us.
Please click the button above to get the “request for exchange form.” Once it’s completed, you’ll get our returns/exchanges address and more details.
If you have any other questions, feel free to email us at: CS@BrillianceNewYork.com Or call: 1-877-654-8889. Our office hours are: Monday – Thursday 10AM- 5PM and Friday: 10AM – 4PM EST
** If we determine that your warranty claim is NOT the result of a manufacturer’s defect or caused by unintended use, you will be responsible for paying to have your iron shipped back to you.
^ If your flat iron or clipless iron qualifies under warranty, it will be replaced by the same size and color. If the same color and size is no longer available, it will be replaced by one of similar size and color and will not be of lesser MSRP value. Requested substitutions will not be honored.