We are so convinced Brilliance New York ® Irons are the best hair tools available that we guarantee every Brilliance New York ® Iron against manufacturer’s defects for 100 years or one lifetime, whichever comes first!
Please register your product within 7 days from the day of purchase and hold on to your original receipt as we must authenticate your Brilliance New York ® Iron was purchased from an authorized dealer.
Good news! The process became much easier. You no longer need to ship your damaged product back to us.
In order to process your exchange, please do the following:
Search for the product you want to exchange on www.BrillianceNewYork.com.
Add item to your cart and click on “View cart”.
At checkout enter the following coupon based on the model you are exchanging and complete payment. Once you get your order confirmation, you are all set!
Please select from the following coupon codes to process your exchange.
Product Exchange Cost Coupon Code
All 1″ Professional Flat Irons $31.99- 1Exchange (this model has an LCD screen,1″ Titanium/Rse Gold plate)
All 1.25″ Professional Flat Irons $29.99 125Exchange (This model has solid ceramic plates and a temperature control dial with no LCD screen)
All Single-Barrel Curling Irons $29.99 Curlerexchange
Digital Duet Set – Flat iron & Curler $34.99 Exchangeduet
All Hair Dryers $34.99 exchangedryer
4 Piece Curling Iron $34.99 exchange4p
Trio Set – Flat iron, Curler, Mini $37.99 Exchangetrio
* Coupon will only allow one use.
*All 1.25″ flat irons will be exchanged with the black and rose gold flat iron by default.
* If the color of the product you are exchanging is no longer available on our site, please select a different color and follow the same process.
* Once we receive your order, we will process it within 5-7 business days.
* Shipping rates are for the continental US only. International shipping rates may vary. Please contact us BEFORE shipping your iron to us.
If you have any other questions, feel free to email us at: Info@BrillianceNewYork.com Or call: 786-350-3728. Our office hours are: Monday – Thursday 10AM- 4PM EST.If you need help regarding your warranty please email before you call as you can get a reply quickly.
* Your styling tool qualifying under warranty, will be replaced by the same size and color. If the same color and size is no longer available, it will be replaced by one of similar size and color and will not be of lesser MSRP value. Requested substitutions will not be honored.
** As shipping and processing fees may change overtime, Brilliance New York reserves the right to update its pricing and policy without any previous notice.
*** Brilliance New York Reserves the right to further examine your request for exchange in certain cases and If we determine that your warranty claim is NOT the result of a manufacturer’s defect or caused by unintended use, we will contact you.