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Shipping & Returns

SHIPPING INFO

All orders ship via Fed Ex Ground.

Orders placed before 4PM EST will be processed and shipped the same day. After 4PM EST it will ship the next day (excluding weekends and holidays) Orders placed during promotional sales may experience slight delays (in such case you will be notified).

Any order over $99 and being shipped to a US address is eligible for free shipping using the ground service of our choice (takes about 3-10 business days). The shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

*All Shipping days are business days (MonFri).

***Shipping time for international orders varies depending on the country being shipped to.

SHIPPING TIME FRAMES

US Shipping Time

East Coast Shipping…………………………………. 2-4 days

West Coast Shipping………………………………… 3-5 days

Express Shipping……………………………………… 1-3 days

International Shipping

Canada……………………………………………………… 7 days

Basic International Shipping……………………. Varies

Express Shipping orders placed before 4PM EST will be processed and shipped the same day. While we will do all we can to ensure your order is delivered promptly, we cannot be held liable for delays due to conditions beyond our control (e.g., severe weather, service interruptions, US holidays, etc.).

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the selected shipping option. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

DUTIES AND TAXES

Upon arrival to the destination country, international orders may be subject to duties and taxes billed by the destination country customs department. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be. We can ship to virtually any address in the world, but please note that there are restrictions on some products, and some products cannot be shipped to international destinations.

RETURN POLICY

You may return any item within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply log in to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

If you have any questions feel free to email us at:

cs@brilliancenewyork.com

Or call: 1-877-654-8889

Our office hours are:

Monday – Thursday 10AM- 5PM and Friday: 10AM – 4PM EST